It seemed more difficult than it really was. Most things did, unless of course there was some kind of human or sentient influence that made it so.
With a sigh, she moved her thoughts away from conjecture and back into her job.
“This is Angel’s Highway, how may I help you?”
“Yes?” she asked again after the voice trailed off into silence. She could do patience, this whole job was about patience.
“I was wondering…if…there was…”
She tried her best not to count the seconds that were ticking by. It wasn’t the caller’s fault that they were so nervous, it was a common problem with those who called this service. They were always afraid of actually asking for anything. Almost as if they felt that they really shouldn’t have called in the first place.
People asking for help, people who actually needed that help, were often very timid about asking for said help.
“I was wondering…ifyouhadanyopeningsintheIvyHouseFoundation.”
Marie was very skilled at working out what people had said when they were trying to get everything out as fast as they could, so she didn’t need to ask for her caller to repeat herself.
With a few quick moments of her fingers over her keyboard, she pulled up the current vacancy lists within Ivy House. Good, there were several vacancies but it would depend on a few things…
“Is there a specific number of people that would be in your party?”
“Any particular needs in that group: age, illness, etc?”
“N-no, just one adult a-and two pre-teens.” came the timid reply.
“Is there a specific locale that you would like to be in? We have room in a few country areas and several small towns as well as one or two with open room in the city.”
The rest of the conversation went fairly well, though Marie could tell that the woman on the phone was still nervous there was an undertone that she couldn’t help but smile at.
It was always a wondrous thing when you heard the moment someone’s hope was reborn.
image: Lyssa Medana a small alleyway in Whitby
Written for this week’s Monday prompt from Light and Shade Challenge: http://lightandshadechallenge.blogspot.co.uk/2014/06/light-and-shade-challenge-monday-23.html